Privacy Policy

This policy explains how HQ Aesthetics Perth, operating from 96b Rome Rd, Melville WA 6156, handles personal information. It applies to this website, to enquiries made through it, and to the records kept for people who are treated in the studio.

It is written to sit alongside the Australian Privacy Principles. If anything here is unclear, ask and it will be explained in plain terms.

Through this website: your name, phone number, email address, the treatments you tick and anything you type into the message box on the enquiry form. Nothing else is collected from you on this site.

In the studio: the same contact details, plus the health and skin information you give at your consultation. That includes medication, allergies, recent sun exposure, recent cosmetic treatment elsewhere and any relevant medical history. This is sensitive information and it is treated as such.

Where photographs are taken to record a treatment, they are only taken with your permission, and they are only published with separate written permission.

To reply to your enquiry and arrange an appointment.

To treat you safely. Health information is collected because some treatments cannot be performed over certain medications, conditions, recent injectables or compromised skin, and knowing that in advance is the entire point of the consultation.

To keep an accurate treatment record so that the next appointment builds on the last one rather than starting from scratch.

To send appointment confirmations and reminders.

An enquiry sent through this website is delivered by email to the studio and is read by Simone. It is not added to a mailing list, it is not sold, and it is not passed to any third party for marketing.

The form carries basic spam protection. That checks the shape and timing of the submission only, and it does not profile you or track you across other websites.

Your information is not sold and is not disclosed for marketing.

It is handled by the service providers that make the studio run: the online booking system used to hold your appointment, the email provider that carries enquiries and reminders, and the website host. Each of those only sees what it needs to do its job.

Information is otherwise only disclosed where the law requires it, or where it is genuinely necessary to protect somebody's safety.

Records are kept securely and access is limited to Simone, who is the only person treating in the studio.

Treatment and consent records are kept for as long as they are needed to treat you safely and to meet record keeping obligations. Enquiries that do not turn into appointments are not kept indefinitely.

This website does not run advertising pixels, does not build a profile of you and does not share your browsing with an advertising network.

If website analytics are added in future, this page will be updated at the same time to say what is collected and why.

This site links out to the online booking system, to Google Maps for directions and to the studio's Google listing for reviews. Once you follow one of those links you are on that company's service and its own privacy terms apply, not this one.

You can ask for a copy of the personal information held about you, ask for it to be corrected if it is wrong, or ask for it to be deleted.

Ring 0425 422 966 or email hqaestheticsperth@gmail.com and say what you want. There is no form to fill in and no charge for a straightforward request.

Some treatment and consent records may need to be retained for a period even after a deletion request, where the law requires it. If that applies, you will be told which records and why.

Raise it with the studio first, because most things are a misunderstanding that gets sorted out in one phone call.

If that does not resolve it, you can take the matter to the Office of the Australian Information Commissioner.

This policy may be updated as the studio's systems change. The version published on this page is the current one.